EASE™
Equitable Access and Site Experience
EASE™ is Built Advisors’ practical accessibility advisory framework for understanding how people experience a facility—from arrival and entry through navigation, use, and participation.
Why EASE™
It helps facility owners identify significant barriers, recognize opportunities, and establish clear next steps for improvement.
Accessibility Through the Human Experience
Accessibility is not only about whether someone can enter a building.
It is also about the ease, dignity, independence, and confidence with which they can experience it.
EASE™ considers the full relationship between people and the built environment, helping organizations understand where barriers occur and how they affect everyday use.
Arrival
How people approach, locate, and enter the site with confidence and dignity.
Navigation
How easily people can understand the environment, find their destination, and move through the facility.
Usability
How effectively people can access and use spaces, amenities, services, and building features.
Experience
How the overall environment supports comfort, independence, inclusion, and participation.
Clear Insight. Practical Direction.
Many organizations understand that accessibility improvements are needed but may not know where to begin, what to prioritize, or how to move forward.
EASE™ provides a practical starting point by connecting accessibility observations with operational realities, project needs, and longer-term facility planning.
The framework is designed to support informed decisions—not create another report that sits on a shelf.
The EASE™ Report
The EASE™ Report provides a clear, high-level understanding of accessibility conditions and the way people experience a facility.
It identifies significant barriers, existing strengths, improvement opportunities, and recommended next steps.
What the Report May Include
- Observed physical, sensory, cognitive, and communication barriers.
- Arrival, entry, circulation, and wayfinding considerations.
- Access to amenities, services, and key facility functions.
- Positive accessibility features already in place.
- Photographs and supporting observations.
- Preliminary priority considerations.
- Recommendations for further technical review.
- Practical next steps for the facility owner.
Clear Reporting for Confident Decisions
The EASE™ Report is designed for facility owners, municipal leaders, senior administrators, and other decision-makers who need clear direction without unnecessary technical complexity. Findings are presented in plain language, supported by practical observations, photographs, and prioritized recommendations that can inform project discussions, capital planning, funding decisions, and next steps.
The report is intended to help organizations quickly understand what matters, why it matters, and where action may be required.
The EASE™ Roadmap
The EASE™ Roadmap builds on the report by organizing findings into a practical path forward.
It helps facility owners understand what should happen next, how priorities may be sequenced, and where additional investigation, project development, or funding support may be required.
What the Roadmap May Include
- Short, medium, and long-term priorities.
- Recommended operational improvements.
- Preliminary project and scope considerations.
- Capital planning alignment.
- Suggested technical assessments.
- Opportunities to coordinate accessibility with planned renewal work.
- Funding and grant considerations.
- Potential preparation for a formal RHFAC rating.
A Single Facility or a Portfolio-Wide Strategy
The EASE™ Roadmap can be tailored to the needs of one facility or scaled across multiple buildings.
For a single site, it provides a focused sequence of priorities, recommended actions, and next steps.
Across a broader portfolio, it can help establish a consistent approach to comparing needs, coordinating improvements, sequencing investments, and aligning accessibility priorities with long-term capital planning.
Who EASE™ Is For
Municipal Facilities
Municipal Facilities
Municipal Facilities
Practical accessibility guidance for community centres, arenas, libraries, administrative buildings, and other municipal spaces.
Public Organizations
Municipal Facilities
Municipal Facilities
Clear direction to help public-sector organizations improve access, dignity, and the overall site experience.
Commercial Owners
Municipal Facilities
Commercial Owners
Accessibility insight and phased strategies that support better customer experiences, facility improvements, and long-term planning.
EASE™ and RHFAC Serve Different Purposes
EASE™ Provides Practical Direction
EASE™ is Built Advisors’ advisory framework for understanding how people experience a site, identifying significant barriers, and recognizing where improvement may have the greatest impact.
It helps facility owners move from broad accessibility concerns to clearer priorities, informed decisions, and practical next steps that can support operations, projects, capital planning, and future investment.
RHFAC Provides a Formal Rating Pathway
RHFAC is a separate, nationally recognized methodology used to formally assess and rate the accessibility of the built environment.
An EASE™ Report can help an organization understand where to begin. A formal RHFAC rating measures the facility through an established rating and certification process.
From Insight to Action
Understand
Discuss the facility, its users, current concerns, and organizational objectives.
Review
Consider how people approach, enter, navigate, use, and experience the site.
Report
Document significant barriers, strengths, opportunities, and recommended next steps.
Move Forward
Develop an EASE™ Roadmap, pursue further technical review, advance projects, or prepare for a formal RHFAC rating.